Privacy policy

How Sidelight 360 collects, uses and protects personal information on this website and in the app.

Who we are

Sidelight 360 (“Sidelight”, “we”, “us”) provides 360 feedback software for coaches, HR and learning and development teams. This policy explains what personal information we collect through this website (sidelight360.com) and the Sidelight 360 app, how we use it, and the choices you have.

When an organization or coach uses Sidelight 360 to run 360s, they decide whose information is added and why. For that information they are the controller and we act as their processor, handling it only on their instructions. For information we collect for our own purposes, such as early-access sign-ups, we are the controller.

Information we collect

On this website

Early-access sign-ups: your name and email address when you join early access.
Technical information: standard server logs such as IP address, browser type and pages visited, kept by our hosting provider for security and reliability.
Fonts: pages load fonts from Google Fonts, which means your browser connects to Google’s servers.

In the Sidelight 360 app

Admin accounts: name and email address of people who sign in to run 360s.
People being reviewed and raters: names, work email addresses, job titles and their relationship to the person being reviewed, as added by the admin or by the person nominating raters.
Survey answers: ratings and comments. Answers are stored with no link to the rater who gave them.
Integrations you choose to connect: from HR systems (BambooHR, HiBob, Workday) we copy only name, work email, job title, department and manager; from Slack, the user ID needed to send messages; from Fireflies, meeting summaries are used once while drafting and are not stored.
Cookies: essential cookies only, for signing in and for letting a rater continue a survey in the same browser. We don’t use advertising cookies.

How we use information

To run 360s: sending invites and reminders, collecting answers and producing reports.
To keep feedback anonymous, for example by merging small groups and keeping answers separate from rater details.
To provide optional AI features, such as drafting questions, helping raters write comments, writing report guidance and answering questions about grouped results.
To reply to you and to tell early-access sign-ups when their account is ready.
To keep the service secure and working, and to meet legal obligations.

We don’t sell personal information and we don’t use it for advertising.

AI features

Sidelight’s AI features run on Amazon Bedrock within our AWS account. AI providers on Bedrock don’t use this data to train their models. AI features only draft and suggest: people review the results, and group insights use grouped results that meet the minimum group size, never individual answers or comments.

Where information is stored

The Sidelight 360 app and its data are hosted on Amazon Web Services in the Asia Pacific (Sydney) region. Emails are sent with Amazon Simple Email Service. This website is hosted by Hostinger, and early-access sign-ups are stored in Hostinger Reach. If you’re outside Australia, your information will be transferred to and processed in these locations.

How long we keep it

360 data is kept until the organization or coach that ran the 360 deletes it. Deleting a 360 removes its people, raters, answers and reports, including stored PDFs. Shared report links expire after 14 days. Early-access details are kept until you ask us to remove them or early access ends.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how it’s used, and to receive a copy of it. If your information was added to a 360 by an organization or coach, please contact them first. We’ll help them respond. You can also contact us directly.

Security

We use encryption in transit, access controls and separation of survey answers from rater details. Connection keys for integrations are stored encrypted. No system is perfectly secure, but we work hard to protect your information.

Contact

Questions or requests about privacy: privacy@sidelight360.com.

Changes to this policy

We’ll update this page if our practices change, and change the date at the top.